Data Privacy Policy

At Monarch Real Estate Services & Mortgage Loans Corp., dba Monarch Mortgage, we are committed to protecting your privacy and ensuring transparency in how we handle your personal information, especially when it comes to SMS communications. 

1. Data Collection 

When you opt in to receive SMS messages from Monarch Mortgage, we collect your: 

• Mobile phone number 
• Consent status (opt-in/opt-out) 
• Message interaction (e.g., replies, confirmations) 

We may also associate your phone number with existing customer records, but only for service-related purposes. 

2. Data Usage 

We use collected information solely to: 

• Send appointment reminders 
• Provide customer support 
• Share educational and promotional updates 
• Respond to your inquiries 

3. Data Sharing 

We do not share your mobile number or any mobile opt-in data with third parties for marketing or promotional purposes. Specifically: 

• Mobile opt-in and consent are never shared with anyone for any reason. 
• Any data sharing referenced in other parts of our general privacy policy explicitly excludes mobile opt-in data. 

4. Messaging Terms and Conditions 

By providing your phone number and consenting to receive texts, you agree to receive messages from Monarch Mortgage at 818-439-8689 and 323-250-5505 regarding: 

• Appointment reminders
• Educational notifications
• Mortgage program updates
• Customer support
• Status updates
• Promotional content

Consent is not a condition of purchase. Message frequency varies. Standard message and data rates may apply.
 

You may: 

• Reply STOP to unsubscribe at any time 
• Reply HELP for assistance 

You may also contact us at 818-439-8689 or Fiesta@MonarchisMortgage.com. 

5. Your Privacy Rights 

You have the right to: 

• Opt out of SMS communication at any time 
• Request to view, correct, or delete your stored mobile communication records 

To exercise these rights or for any privacy-related concerns, contact us at Fiesta@MonarchisMortgage.com.