Privacy Policy

Monarch Real Estate Services & Mortgage Loans Corp., dba Monarch Mortgage, we are committed to protecting your privacy and ensuring transparency in how we handle your personal information, especially when it comes to SMS communications. 

1. Data Collection 

When you opt in to receive SMS messages from Monarch Mortgage, we collect your: 

• Mobile phone number 
• Consent status (opt-in/opt-out) 
• Message interaction (e.g., replies, confirmations) 

We may also associate your phone number with existing customer records, but only for service-related purposes. 

2. Data Usage 

We use collected information solely to: 

• Send appointment reminders 
• Provide customer support 
• Deliver document and disclosure notifications
• Communicate information requests related to a submitted application
• Provide account-related and administrative updates
• Respond to inquiries submitted by the consumer

3. Data Sharing 

We do not share your mobile number, mobile opt-in data, or consent information with third parties for marketing or promotional purposes. Any data sharing referenced elsewhere in our privacy policy excludes mobile opt-in data and consent information.

4. Messaging Terms and Conditions 

By providing your phone number and consenting to receive texts, you agree to receive messages from Monarch Mortgage at 818-439-8689 and 888-886-6748 regarding: 

• Appointment reminders
• Document requests and notifications
• Disclosure availability notifications
• Information required to process a submitted application
• Account-related and administrative communications
• Customer support communications

Messages are limited to informational and administrative communications and are not used for advertising, marketing, promotional campaigns, lead generation, or solicitation.

Message frequency varies. Standard message and data rates may apply.
 

You may: 

• Reply STOP to unsubscribe at any time 
• Reply HELP for assistance 

You may also contact us at 818-439-8689 or info@MonarchisMortgage.com. 

5. Your Privacy Rights 

You have the right to: 

• Opt out of SMS communication at any time 
• Request to view, correct, or delete your stored mobile communication records 

To exercise these rights or for any privacy-related concerns, contact us at info@MonarchisMortgage.com.